The tactics or action plans are what brings goals and objectives to life and make things happen! Whether setting personal or organizational action plans, this is also a step that if not done well, can lead to disappointing results.
In the last post, Setting Personal and Professional Goals and Objectives – Goals and Objectives, we discussed the various important points of strategy or focus areas and how these then lead to goal development and then SMART objectives. In this post, we discuss the critical execution stage of developing Tactics or Action plans used to deliver a successful objective.
The tactics or action plans clearly describe the tasks that you and/or your teams will do to achieve an objective. Action plans are typically developed annually describing the tasks to be taken by whom, and when they are to be completed.
Action Plans are the detailed and specific tasks that will be taken to achieve one or more goals.
When determining the action plans, be sure to review all the information gathered during the strategy brainstorming such as the SWOT analysis. Involve as many of the stakeholders as possible when determining the action plans. You need to define as many tasks or actions necessary to achieve the objective. The more detailed you are, the more likely you are to achieve the objective.
Each action to be taken should include the following details:
- What action is to be taken
- Who is responsible for taking each action
- When is each action to be completed
- What resources are required to make the action happen
A key step I believe that is very important, is to identify the main barriers or risks to completing the individual tasks. These are the things that can block progress or achievement of the task, or distract you or your teams. Identify what they are up front and then invest time and focus to determine what mitigation steps can be taken to reduce the risk of impact. For each barrier determined, consider multiple mitigation ideas or steps you can take to avoid or reduce these risks. Build those into your plans. These barriers and mitigation ideas can then impact or cause you to revise multiple parts of your action plan such as the what, who, when, or how.
For example, let’s say you have a personal objective to develop a 3 year strategic plan for your team. While considering the barriers that can stand in your way, you identify that the day to day operational nature of your responsibilities may prevent you from having time to spend thinking strategically. As mitigation to this you may decide to block a certain number of hours per week in your calendar for the entire year specifically for “Strategy Development”. You go further by selecting a day of the week or afternoon in which you can work off-site to reduce the chances of casual interruptions. Reviewing your calendar, you find that the best day to do so, would be Thursdays as there are typically less head office meetings, your team is heads down on priorities for the week, and you have the most control of your calendar. Blocking your Thursdays across the horizon for “Strategy Development” will go a long way towards removing this identified barrier.
“When something is scheduled, it is 92% likely to happen!”
In the post Setting Personal and Professional Goals and Objectives – Goals and Objectives, we used the following objective examples:
- Personal Objectives: Reduce my weight to 165lbs by June 1st and sustain through an active lifestyle.
- Organizational Objective: Reduce operating costs by 12% within 12 months.
While considering the barriers to achievement of these objectives, we determine that in the case of the personal objective the dark and cold mornings during the winter months are a real deterrent from a morning run. Furthermore, for the organizational objective, a barrier is determined that many of the operating costs are governed by existing contracts and purchase agreements. What action plans can be taken to achieve the objectives while taking these barriers into account? The following are potential examples:
- Personal Action Plan: Purchase a treadmill for less than $1500 by 1 September.
- Organizational Action Plan: Establish a cross functional team comprised of operations, engineering, procurement and legal and identify top 10 contracts based on annual spend and opportunity, to review/renegotiate by 15 March.
The next step is a step that is often overlooked. The problem is that after the action plans are determined everyone goes back to “normal life”. However, soon after returning to “normal life” the action plans are forgotten. Why? Usually because the action plans are not integrated into daily routine and cadence. The action plans will not happen on their own; you need to make them happen.
Here are some methods to “operationalize” your action plans:
Personal Action Plans:
- Add repetitive actions to your Leader Standardized Work
- Add an action plan review cadence to your Leader Standardized Work
- Post a copy of your objectives and tasks where you will see them daily
- Integrate into your regular weekly planning routine by adding specific tasks or actions you need to take that week as well as to review your progress and adjust as necessary
- Set repeating calendar reminders or scheduled tasks in your calendar to review objectives and action plans on a regular basis
Organizational Action Plans:
- Involve your team throughout all phases of developing the goals, objectives, and action plans
- Create charters for each goal that clearly describe the problem, objectives, inputs/outputs, action plan, milestones, deliverables, and team
- Post or make visible to the entire organization the goals, objectives and the teams responsible for the action plans. Regularly post updates on progress and performance.
- Create a project plan and schedule, complete with gantt charts
- An entirely separate topic is to implement the Hoshin Deployment Matrix to deploy and align your entire organization on your most important organizational objectives
- Add an action plan review cadence to your Leader Standardized Work
- Schedule regular cadence reviews with your team in which they report out on action plans and metrics, request your help, and you can provide direction
- Conduct a gemba to review the results of actions within the operations
- Celebrate and recognize accomplishment and completion of tasks.
What do you do to “operationalize” your personal or organizational action plans? Leave a comment.
Other related posts:
- Setting Personal and Professional Goals and Objectives – Goals & Objectives
- Setting Personal and Professional Goals and Objectives – Mission Statements
- Reflections Vs Resolutions – It’s That Time Of Year!
- Lead with Vision
- Elements of Strategic Planning – Systemico.ca
- What Are Your Goals? – Valiance Coaching
- New Year’s Resolutions/Goals and How to Keep Them – The Whole House
- Don’t Make Resolutions! Set Goals... – Gloria Green Entertainment
- Demystifying the Hoshin Kanri X Matrix – Kanbanize