Personal Development, The Leader

Leader Standard Work & Hitting Targets

Combining a robust leader standard work routine with setting and hitting targets can be a powerhouse that delivers results!  It’s not just a shot in the dark!

If you have followed my posts, you’ll know that I’ve been a strong proponent of leader standard work (LSW) for a long time, however, I was reminded recently of the power of combining standard work and the setting and hitting of targets.

Each month I reset my standard work for the new month.  It starts by reviewing the previous month and reflecting on what worked, didn’t work and why, and identifying any new priorities.  Then the baseline is revised by making some adjustments, adding or deleting tasks, or changing the frequency of some tasks.  I also include certain non-work items within my LSW.  These are things that are for personal or professional development, important family responsibilities, or when I’m trying to create a new habit.

Although this is a personal example, it still shows the power of combining LSW and targets.  At the beginning of last month when I was doing my LSW review I found that I was not happy with my daily exercise results.  It had been very inconsistent.  Although I was running, the frequency was very intermittent and inconsistent.   There were always reasons why for each miss, but when seeing the results for the month, none of them mattered, the result was the result and it wasn’t what I wanted.  So,  I decided I needed to do something about it!  First, I added a “Daily Exercise” task to my LSW, and second, I set a distance target for the month.

The month started off well.  I was exercising more regularly and I was well on my way to achieve my distance target.  It was working!  Then, by conscious choice, I missed about a week.  With about a week to go in the month, even if I got back to my routine, I wouldn’t make my distance target.  At least, not doing what I had been doing before the break in the routine.  I couldn’t make up for the days I didn’t exercise, but I could do something different for the days remaining in the month.

I changed the time of day when I would exercise.  This helped overcome some of the challenges (a.k.a excuses) that were creating barriers to my daily exercise.  Then, I started running further than I had been before to make up some of the distance.  Some may consider running further than usual was somewhat cheating, and perhaps it was since the intent was not the distance per se, but rather to exercise regularly.  However, on more than one occasion in that final week of the month, I exercised when I probably wouldn’t have.  I had a strong desire to hit and exceed my distance target, AND, I wanted to check off my LSW each day indicating that I had exercised.  It worked, I exceeded my distance target with a day to spare, but I ran the last day of the month anyway so that I would have exercised every single day for that last week.

Maybe a simple personal example, but combining LSW and targets is a powerful tool and is equally effective in a business environment.  The target will give you the motivation to keep working at it and to find ways to achieve it, while the LSW will give you the reminder and sometimes push to take the necessary steps, or to complete the appropriate tasks, necessary to achieve the target.

In summary, here’s a few key points:

  1. Reflect on your LSW each month and reset it based on lessons learned and new priorities.
  2. LSW can include personal and professional items.  It’s yours, so make it work for you!
  3. Set challenging targets, then look at how to combine with LSW to assist in achieving the targets.
  4. Don’t beat yourself up for missing some LSW items when looking back, but rather figure out why you missed them and implement mitigation actions to achieve them going forward.

AAEAAQAAAAAAAA2JAAAAJDMyMDQxYzdmLTFjYWYtNDBkNC1iODZhLTRhNWIzMTBlMzAzZARelated Posts:

For more information on setting up and using leader standard work, check out this other post “Leader Standard Work is for, well, EVERYONE!

 

Contact me:

You can email me with any questions at glennsommerville@hotmail.com, find me on Facebook at https://www.facebook.com/glennsommervilleL2R/, or on Twitter at  https://twitter.com/gsommervilleL2R.

If you are enjoying my posts and find the information useful, please “Follow” me by entering your email in the follow box on the right-hand menu of my website www.glennsommerville.com.

 

 

Together We Can - Values in Action!

#49 Together We Can, Values in Action!

#49

Leadership, Lean and Continuous Improvement, Personal Development

Introducing ‘High Performance Leaders Inc.’

In March 2018 I started this leadership and continuous improvement blog because of my high passion on the topic, my experience, and a strong desire to help and coach others.  What was an unexpected surprise to me was the personal challenge and development I received in the process.  Learning about social media, what works, doesn’t work, interacting with others that read my posts, etc.  In addition, I was blown away with the connections I made and the feedback received on the posts.  At no time did I have any grand plan for where this blogging would take me other than to help others and to challenge myself.

logo10Well, I’ve decided to take the next step.  A big next step!  I’d like to introduce a new company ‘High Performance Leaders Inc.’  (HPL) which was founded by Scott Smith and myself.  I left my position at Amazon to start this new company because of the passion I have for continuous improvement and the development of leaders.  There is so much unrealized potential out there in people and organizations and our goal at HPL is to disrupt that condition!

Click here for more information on HPL and what we do.

A highly engaged and motivated employee is the most formidable weapon that an organization can utilize to compete and win.  This depends on strong and committed leaders, an effective management system structure, and a culture based on respect, trust and performance.   This September HPL is launching a comprehensive and practical skills development program that will provide senior level leaders with a core success factor; the skills to lead and develop a high performance organization sustained through the habits of an Effective Leader.  This 12 month program launches this fall.

To learn more about this program and/or to register, click here!

Follow HPL on LinkedIn to stay informed.

Contact me:

You can email me with any questions at glennsommerville@hotmail.com, find me on Facebook at https://www.facebook.com/glennsommervilleL2R/, or on Twitter at  https://twitter.com/gsommervilleL2R.

If you are enjoying my posts and find the information useful, please “Follow” me by entering your email in the follow box on the right-hand menu of my website www.glennsommerville.com

Lean and Continuous Improvement

Why 95% Of CI Initiatives Don’t Stick Long-term!

Wow!  Is it remotely possible that only 5% of companies are successful at creating a continuous improvement organization?  But, why?

According to a post by High Performance Solutions Inc., less than 5% of continuous improvement initiatives achieve long-term results and sustained improvement.  Through industry member problem solving they determined it was human factors and lack of management systems that lead to failures.  Actually, is this so surprising?  The question we need to ask ourselves though is, why?   After all, leaders want to improve the performance and efficiency of their organizations. 

From what I’ve seen and experienced, the main reasons seem to be one of, or in combination of the following:

  • Weak or missing vision
  • CI not integrated into the mission of the organization
  • Not enough focus or experience to deliberately create a CI culture
  • Impatience to invest long term, which is necessary to change and/or create culture
  • Disconnect between words/desires and leader actions
  • Management systems do not align or are disconnected from the desired CI culture
  • Leaders don’t walk the talk
  • Lack of or inconsistent leader standardized work at all levels
  • Misaligned outcomes or benefits between the organization and the employees
  • Poor or non-existent  “go & see” or gemba reviews by senior leaders to confirm the actual condition and gain engagement

Unfortunately, the list goes on….

Let’s learn collaboratively!  What has been your experience as to why organizations fail at creating long-term results and sustained improvement?  Leave a comment!  Let’s do this!

Contact me:

You can email me with any questions at glennsommerville@hotmail.com, find me on Facebook at https://www.facebook.com/glennsommervilleL2R/, or on Twitter at  https://twitter.com/gsommervilleL2R.

If you are enjoying my posts and find the information useful, please “Follow” me by entering your email in the follow box on the right-hand menu of my website www.glennsommerville.com

 

 

 

 

Lean and Continuous Improvement

3 Crucial Steps For Creating Strong CI Culture!

Creating a strong CI team culture does not just happen on its own, unfortunately!  There are 3 crucial steps to create any culture and if any are weak, so will be the resulting culture.  One or all of these steps are often overlooked, leading to a weak or undesired culture.

I recently resumed “Open Office Hours” whereby I have time slots in my calendar reserved for impromptu drop-ins or phone calls from anyone within my organization.  During one of these conversations we discussed how to change a culture within an organization which prompted me to dig up a mental model I used years ago when creating the “Lexus Mindset” to launch the first Lexus plant outside of Japan.  Since then, I’ve used this same model to create Continuous Improvement cultures in other organizations.

Culture Mental Model

 

Values  – The first step is to determine and align the organization with the values that are most important, and desired or necessary to have in order to meet the mission of the team or organization.  These values need to be well defined and communicated to everyone within the team or organization.

Behaviours – Next is to identify the behaviours that each member of the team or organization should exhibit that demonstrates the values previously determined.  These behaviours maybe different at various levels and positions within the team or organization based on the role or responsibilities.

Consistency – Everyone on the team must consistently demonstrate the desired behaviours.  Organizations most successful with creating their desired and sustained cultures are those where the members actively correct and identify unwanted behaviours and show recognition and appreciation for the desired behaviours.

Only when the desired behaviours are consistently demonstrated, are the values re-enforced, which then creates the culture sought after.  When the demonstrated behaviours contradict or are inconsistent with the values of the organization, the resulting culture will not be what was intended.

When we used this mental model to create the Lexus Mindset, we invested a great deal of time and discussion to determine the values we felt were necessary to meet our mission.  Once these values were determined, we worked together as a team to establish the behaviours that all members of the team would need to have that would clearly demonstrate and reinforce our values.  We then developed methods that we could both correct undesirable behaviours or recognize the sought after behaviours.  We made it fun and engaging at all levels.  I remember my team pointing out to me a few times, with a big smile on their faces, “Does this behaviour support the Lexus Mindset?”.  It was actually powerful and was very effective in changing our behaviours towards the ultimate culture we wanted to have.  Not only did it correct poor behaviours, but it also resulted in open discussions that challenged our old way of reacting or dealing with situations which facilitated a faster shift in our thinking and ultimately our behaviours.  We won the prestigious JD Power Gold Plant Award that year for the highest initial vehicle quality within North and South America, which I don’t think would have happened had we not created the culture that we did!

Contact me:

You can email me with any questions at glennsommerville@hotmail.com, find me on Facebook at https://www.facebook.com/glennsommervilleL2R/, or on Twitter at  https://twitter.com/gsommervilleL2R.

If you are enjoying my posts and find the information useful, please “Follow” me by entering your email in the follow box on the right-hand menu of my website www.glennsommerville.com