When implementing a Continuous Improvement (CI) activity, it’s important to show your operators the “What’s in it for me?” or WIFM, to boost their motivation and engagement. Here’s some simple but impactful metrics that address the WIFM for CI.
Sometimes when we undertake CI activities to improve a process, we as leaders tend to forget the WIFM aspect for the operators in the process. Sure a big part of the intent of CI is to engage and empower our operators to have a higher level of involvement and ownership in the success and improvement of the business, but at the end of the day, CI also needs to have positive impact on what they do everyday.
Although we do want our operators to understand and care about our management metrics such as Safety, Quality, Productivity, and Cost, unfortunately sometimes what they hear is that we want them to work faster, harder, or go without.
An effective way to motivate and inspire operators to identify CI and drive improvements in processes is to establish key performance metrics that directly impact their process. Typically these indicators are inputs or leading indicators that if improved will impact the outputs or results you are trying to improve at the overall process level.
Examples of some good input metrics that have meaning to the operators include:
- Distance they walk in a shift
- Total number of steps they take
- Number of twists of their upper body
- Number of reaches
- Total weight lifted
- Number of decisions made per cycle
- Ergonomic burden score
Before your kaizen or CI activity, work with your operators to define the key metrics and measure them. Then make them visible by listing the before condition on a flip chart, white board or other means of display. Next engage with the operators to determine ways of improving these metrics through the kaizen or CI activity. Track the improvements for each, or the after state, to clearly show the improvements being made that directly impact the operators every day.
What other metrics do you track of this nature to show your operators the WIFM and positive impact your CI activity is having on their process? Leave a comment.
*Feature Image republished with permission by High Performance Solutions
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