Gemba, Leadership, Lean and Continuous Improvement, The Leader

Results are in: A Leader’s Best Question

Did you take on the Leadership question challenge last week?

If not, you can find out about it HERE!  It’s not too late to learn about it and try it!

If you did take on the challenge, this is where inter-activeness comes in.  If you found the question useful and/or will add this to your list of leadership questions going forward, click on “Like”.

For those of you that are willing to invest a little more time, leave a comment and let us know how it worked for you or what surprised you the most about it.  Alternatively, what is your favourite Leadership question to ask?  A comment only takes a minute and others will learn from your experience, or if they haven’t tried the question yet, they may give it a try as well!

Although I’ve used this question for a long time, what I enjoyed this week when I took on the challenge, actually was not the response or reaction I got from the people I asked, but rather later on during a gemba when I didn’t ask someone the question, one of the leaders on my team did.  Awesome!  That’s what it’s all about.  Imagine if all our leaders frequently ask this question and then act on the response?

If you like this question, be sure to add it to your Leader Standardized Work, make it a regular question when on a gemba walk, or during your next 1:1.

2 thoughts on “Results are in: A Leader’s Best Question”

  1. Hi Glenn, I use the basic essence of this question to “Know the process” in a Kaizen.
    Kaizen participants, in order to know the process talk to process owners/operators and ask them “what part of the process they (operators) would like to change and why”. The answers to this question become integral part of “Process Concerns” which then are subjected to root cause analysis and subsequently solutions to address them.
    Solving “Frustrations of the process owners” are one of the simplest and fastest ways to improve process health.

    Like

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