
Wow! Is it remotely possible that only 5% of companies are successful at creating a continuous improvement organization? But, why?

There are 3 crucial steps to create any culture and if any are weak, so will be the resulting culture. One or all of these steps are often overlooked leading to a weak or undesired culture.

There are four improvement cycles or phases that one goes through in Continuous Improvement or Kaizen. Know what they are so you can quickly address the issues that cause them, or avoid them in the first place!

I had an opportunity to benchmark Disney World. Too many lessons learned for one post, but here’s one thing we all can learn from Disney!