A very common question I’ve been asked over the years is,
I don’t get out to the floor anymore, what can I do?
Most people understand the importance of gemba and going to the floor to see and understand what is happening. However, many leaders as they continue to move up the corporate ladder or take on more responsibilities, struggle finding the time to do gemba. They give priority to everything else and essentially hope they have time to go to the floor. Unfortunately, it doesn’t work that way. If left to chance, it won’t happen.
Well, the solution isn’t glamorous or earth shattering at all, but with a little discipline and planning, there is hope.
1. Schedule time for gemba. It starts by literally placing time in your calendar by scheduling an event or meeting weeks in advance. In fact, make it a never ending recurring meeting. Schedule them several times a week so that should you have a priority conflict, you still have time in your calendar that week to do gemba. As an example, if you want to have time for a 1 hour gemba twice a week, I recommend scheduling a 1 hour “Gemba Walk” event three to four times a week for the entire year or longer. When slotting these Gemba Walks, select times that increase the odds of them actually occurring. Don’t swim upstream fighting the workplace currents. In other words, step back and think of your typical week. There are generally days and times that will be easier to do gemba than others. Select those time slots and not the days/times when you know there is likely to be a high risk of other conflicts, priorities, or conflicting business conditions.
2. Make gemba part of your weekly personal planning. As you do your personal planning for the coming week, ensure that you review your calendar paying particular attention as to when you have your gemba’s scheduled. Check for conflicts and adjust as necessary. This provides you the opportunity to decline meetings if gemba is a priority over them, or to reschedule your gemba to ensure it happens rather than accepting meetings regardless then wondering why you have no time to do gemba. If you proactively scheduled more gemba time slots than you need you can make a decision to cancel some or leave them just in case a last minute issue arises during the week.
3. Add “Gemba Walk” to your Leader Standard Work. Add the number and frequency of Gemba Walks to your Leader Standard Work (LSW) as this can be an added reminder for you to complete it, but more so to provide you with a record of how you are doing. If you are completing this aspect of your LSW, great no action required. However, if you look back at your LSW and see that you are frequently missing it, or perhaps always missing it on a specific day/time, then you can think about why and what you need to do differently going forward to increase your ability to attend your gemba.
The above 3 steps have been my approach which has worked well for me. I find step 3 is important over the longer term because the business and priorities do change over time. It’s too easy to get caught up in the day to day urgent things that have to get done and before you know it, weeks have gone by and you aren’t getting to the floor as much as you should. Weekly review of your LSW and looking back over the longer term will highlight to you that you need to take some action to course correct.
If you are already successful at doing regular Gemba, please share your approach in the comments for others to learn from.